Returns Policy

If you are not completely satisfied with the products you purchased from Wcosmetics, simply return the unopened items within 30 days of delivery. We will gladly refund your account for the full purchase amount or exchange the item for another one.

We will cover the return shipping costs if the return is a result of our errors (e.g., you received an incorrect or defective item). Your full-priced refund will be transferred back to your account within four weeks of handing your package to the return shipper. In many cases, you may receive the refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

To return an item, log in to your account, view the order using the "Complete Orders" link under the My Account menu, and click the "Return Item(s)" button. You will be notified via email once we have received and processed the returned item.

Please note that our company will no longer provide after-sale services for YA-MAN beauty devices. For any inquiries, concerns, or warranty-related issues, we kindly request our customers to contact the YA-MAN Global service team directly.

Contact the YA-MAN Global service team through the following channels: Customer Service Email: customer_service@ya-man.com

We appreciate your understanding and cooperation in this matter.

Please Note: We do not accept any refunds due to a change of mind.

Shipping

We ship exclusively via Australia Post. All orders qualify for free shipping on purchases over $99, there is no weight-based charge. Please note that this free shipping offer is applicable only to orders within Australia.